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For businesses needing a new collection solution, there used to be one way to install the software: a fully custom soup-to-nuts implementation. While in some situations that’s still the best approach, today there are also other options. Custom-configuring an out-of-the-box baseline and launching a minimum-necessary solution at go-live with phased build-out after that are among the modern alternatives helping companies accelerate time-to-value and cut implementation costs.
To understand the changing collection industry and why new software implementation approaches are in demand, we talked with some of the FICO collection experts who work with companies—large and small, incumbents and startups—all over the world. Here’s a sampling of what Carol Davison, Robert Holczman, John Mcmahon, Mario Mapelli, Nags Odedra and George Veroulis had to say.