Ask the Expert: How Empowering Business Users Drives Enterprise Productivity at Mercury Insurance

By empowering business users to play a leading role in rules authoring, Mercury Insurance accelerated its decision and process flows. Because the same user enacts rule changes, monitors the effects, and makes needed adjustments, changes and updates are easier and more transparent. As a result, both underwriters and IT are freed up to focus on other tasks, and agents are informed earlier about additional requirements for policy approval.