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Cox Communications: Hyper-personalized & humanized digital transactions drive self service increase 2023

Increasing customer self-service payments, while reducing costs and call center transactions that saves millions every year is impressive by any standard.

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FICO World Presentation

Increasing customer self-service payments, while reducing costs and call center transactions that saves millions every year is impressive by any standard. Hear speaker John Craven outline the journey telco giant Cox Communications is taking to humanize digital experiences, reduce transactions and overheads, while amping up call center performance and customer satisfaction.

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