Disrupt Collections: Operationalize Next-Gen Optimization Techniques 2024

Debt collection has become significantly more digital over the past years, providing organizations with scalability and cost benefits. However, the everlasting questions remain open: What is the right contact intensity for which customer? What is the right channel? What are the tradeoffs between operational costs and portfolio performance? In this session, we investigate how advanced analytics can help predict customer behavior, and how mathematical methods allow organizations to develop optimal treatment strategies, exploring and understanding tradeoffs between competing targets, such as operational costs, cash collected, and risk provisions.