FICO World Presentation
The COVID years were challenging for banks in Brazil, while consumers were forced online for retail and banking, fraud attacks increased by up to 80%. For Banco Itaú, this meant a new approach was needed — one where fraud detection improved, and case resolution was enhanced so better fraud protection didn’t come at the expense of customer experience. Learn how Banco Itaú embraced a cloud-first strategy for customer-centric decisioning and fraud prevention and combined that with the power of FICO® Customer Communications Services to deliver reduced fraud losses alongside high-quality and frictionless case resolution.
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