Australia: Survey Results 2021 - What do Customers Think About Identity Proofing?

The past year and Covid-19 have pushed more customers to use digital means to open accounts. But when identity proofing makes account opening too difficult or time-consuming what will your customers do? Understand what consumers expectations are for:

• Proving their identity in-channel without having to post documents or visit branches
• Setting up biometrics for future authentication during the account application process
• Abandoning and delaying applications if they're pushed out of channel