South Africa: Survey Results 2021 - What do Customers Think About Identity Proofing?

South African identity proofing and digital banking infographic - do your customer identity checks cause application abandonment?

Sales Enablement
Radial circle

Infographic

The past year and Covid-19 have pushed more customers to use digital means to open accounts. But when identity proofing makes account opening too difficult or time-consuming what will your customers do? Understand what consumers expectations are for:

  • Proving their identity in-channel without having to post documents or visit branches
  • Setting up biometrics for future authentication during the account application process
  • Abandoning and delaying applications if they're pushed out of channel
Download your free Infographic
FICO may send me news & updates via email.
I agree to the Terms and Privacy Notice.

Take the next step

Connect with FICO for answers to all your product and solution questions. Interested in becoming a business partner? Contact us to learn more. We look forward to hearing from you.