The pandemic has accelerated the digital transformation across all industries, including financial institutions. The disruptions by fintech and challenger banks have underscored the importance of providing a smooth, hassle-free and convenient digital banking process particularly by traditional banks.
FICO commissioned The Asian Banker to conduct a survey across 5000 digital banking consumers in 10 Asia-Pacific markets including Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
This study aims to gain insights with the consumers digital banking services provider in the Asia Pacific on their preferences, interactions and engagements.
Get the report to understand the key drivers for a smoother digital onboarding experience through enhanced service features, safer transaction environment and deeper personalisation.
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