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Most collections professionals can predict, at a high-level, what their group’s future performance will be. The challenge is when you drill down into the details—which customers will respond to which treatments? Through which channels? At what times? Next month? Next quarter? Next year? To accurately answer these questions, even the most experienced professionals need to move beyond educated guesses. In this webinar, we provide an overview of the critical role that predictive analytics plays in the profit contributions, operational efficiencies, and customer satisfaction levels achieved by the best collections groups.
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