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In theory, using a unified platform to manage both collections and recoveries makes complete sense. It’s operationally efficient, it simplifies critical compliance and reporting tasks, and it produces better customer outcomes. However, in practice, most organizations struggle to make the jump from siloed collection and recovery systems to a single, unified platform. In this webinar, we discuss the common challenges that organizations face in bringing their collections and recovery operations together. Trustmark Bank FVP of Collections and Recovery Terry Collins then discusses how Trustmark successfully integrated their collections and recovery operations into a single receivables management platform.
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