The Future of Omni-Channel Collections

Are you collecting through text? Are your customers able to schedule online payments easily? Today’s savvy customers are looking for a convenient digital experience. Customer experiences need to engage customers with transparency while leaving the customer feeling respected and in control. Digital self-services, when used to resolve issues autonomously, can help you foster and maintain relationships as you reach out to customers and avoid embarrassment. And by automating key decisions, you not only reduce costs, but you ensure compliance with constantly changing regulations.

Learn how to overcome the challenges of managing and coordinating customer omni-channel communications. We’ll share how you can drive optimum customer experience with profitable results.

Featured Presenters:

Moderator:

Mike Sisk

Contributing Editor

American Banker             

Speaker:

Adam Barrett

Product Director

FICO