The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience? Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.
- The impact of digital transformation on banking customer experiences
- Are banks getting digital transformation right when it comes to fraud management?
- What specific areas are consumers finding frustrating - and how can banks help deliver the experiences they expect
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