The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience? Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.
- How banks can help fight fraud without introducing unnecessary friction
- What are customer expectations - and frustrations - with fraud protection measures
- How can banks put the right pieces in place to manage fraud in the future
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