FICO Identity Matters Podcast - In Conversation with Andras Cser from Forrester

Join Todd Higginson, Head of Identity and Authentication Products at FICO as he talks to Andras Cser about present and future strategies for customer identity proofing and authentication at financial institutions.

• Understand the difference between employee access management and customer authentication - and why it matters
• See how the need to balance customer experience with fraud protection is a finely honed skill for financial institutions
• Customer authentication may begin at onboarding but that's just the start - how should customer identity be managed throughout the customer lifecycle
• Future strategies - what identity proofing technologies are here to stay and what new ones are on the way