FICO Identity Matters Podcast North America - Digital Natives, Application Abandonment and Identity Proofing
When it comes to banking are the digital natives are Gen Z or Baby Boomers? What they will do if you make them jump through hoops to prove their identities?
In this edition of the FICO Identity Matters Podcast our FICO experts discuss the results of our 2021 survey of 1,000 Americans and 1,000 Canadians, to find out what they think of how banks manage and protect customers' identities. Find out:
- Which age group are the most likely to want to open financial accounts using websites and apps?
- If you push people to prove their identity by visiting branches, mailing documents or using email - what will they do?
- Do Americans and Canadians have the necessary skill set to use apps to open bank accounts?
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