FICO Identity Matters Podcast United Kingdom - Digital Natives, Disruption and Application Abandonment

Young Money Blog's Iona Bain and the FICO experts discuss our 2021 consumer survey - Do your identity proofing processes drive away good customers?

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In this edition of the FICO Identity Matters Podcast our FICO experts James Roche and Sarah Rutherford are joined by broadcaster and young money expert Iona Bain. We discuss the results of our 2021 survey of 1,000 UK adults to find out what they think of how banks manage and protect customers' identities. Find out:

  • Boomers or Gen Z - who are the digital natives?
  • Do customers expect digital account openings to stay digital - even when they must prove their identities?
  • Do people have the necessary skillset to apply for financial accounts using apps?

Read the accompanying ebook United Kingdom Consumer Survey 2021 - Identity Proofing and Digital Banking

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