In this edition of the FICO Identity Matters Podcast our FICO experts James Roche and Sarah Rutherford are joined by broadcaster and young money expert Iona Bain. We discuss the results of our 2021 survey of 1,000 UK adults to find out what they think of how banks manage and protect customers' identities. Find out:
- If COVID-19 has influenced how customers want to open financial accounts.
- How worried people are by identity theft - and how it impacts younger adults.
- If customers understand why they have to prove they are who they say they are.
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