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Product Sheet

FICO® Customer Communication Services

High-scale, low-cost individualized dialogues

Product Sheet

Whatever your business, your customers expect great things from you. Today’s consumers look for convenience, ease, and personalized treatment throughout their customer journey. Everything matters — at onboarding, of course, but also when they change a service level, fall behind on a payment, or experience a fraud attempt. Meet these expectations at scale—and with consistent enterprise-wide respect for contact preferences — through intelligent omni-channel communication.