Debt management across the globe has recently undergone a series of shifts that have created a “perfect storm” for collections organizations. There is enormous pressure on organizations collecting and recovering debt to cut operating costs, while remaining ready to support aggressive enterprise growth initiatives at a time of rising delinquencies. Furthermore, it is almost impossible to keep up with the sweeping shifts that have reinvented how debt can be collected. Constrained resources and unpredictable regulatory and compliance guidelines have changed the collections industry on a large scale. In order to survive — and ultimately thrive — organizations need market leading automation and analytics that help to navigate today’s turbulent environment.
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