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What your customers experience when their account is past-due is as important as what they experienced when they onboarded. Today’s consumers have high expectations for the entire customer journey. They want to be treated respectfully, given convenient, discreet, self-service options to resolve past due accounts, speak to an agent when they choose, and have a sense of control over the process.
FICO® Customer Communication Services helps you meet these expectations and collect more, faster. Intelligent omni-channel digital communication boosts rates of right-party contacts, payments, promises, and promises kept while lowering operating costs and adhering to regulatory requirements.