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What your customers experience when their account is past due is as important as what they experienced when you first booked them. There are many reasons why valuable customers fall behind on payments. The common denominator is that everyone wants to be treated respectfully, given a chance to resolve the matter in a way that’s convenient and private, and have a sense of control over the process. You can meet these customer expectations while lifting collected amounts, complying with changing regulations and lowering collection costs. Simply contact each customer in the way most likely to succeed with that individual in the current situation.