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What your customers experience when a suspicious behavior occurs on their account is as important as what they experienced when they onboarded. Today’s consumers have high expectations for their entire customer journey: they want convenience, ease, and security. They also want to know you’re recognizing them, and taking risk-appropriate measures to ensure their security.
Both expectations can be met with intelligent omni-channel digital communication. Use it to conduct timely, personalized verification checks on suspicious behavior via consumer-preferred channels and self-service confirmation options.