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Today, customer engagement has taken on much greater significance. It's no longer enough to identify who needs to be contacted. Now it's critical to know how to contact and communicate with that customer — effectively. FICO® Customer Communication Services improves communication in two ways. It utilizes best practices to engage quickly and efficiently with customers across a range of channels. And it gives businesses the ability to elegantly and efficiently develop customer risk analysis strategies enriched with customer feedback and context.
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