FICO® Debt Manager™ Solution Study

It’s good news that smart organizations collecting and recovering debt are moving away from a singular focus on collecting money and toward a broader view, prioritizing the consumer journey and taking into consideration the total lifetime value of the customer relationship.To do this well, collection and recovery platforms must offer more expansive capabilities, deeper levels of functionality and the ability to configure the system to meet specific needs without IT help. For example:A user interface that facilitates the best outcome for the consumer and greater productivity for the agent Analytic tools that predict what will be paid, and when, and treatment options that elicit payments and strengthen future communications Configurable, real-time workflow capabilities that maximize collection effectiveness within regulatory and operational constraintsReal-time operational monitoring to gain continuous performance insight To do this well, collection and recovery platforms must offer more expansive capabilities, deeper levels of functionality and the ability to configure the system to meet specific needs without IT help. For example: A user interface that facilitates the best outcome for the consumer and greater productivity for the agent Analytic tools that predict what will be paid, and when, and treatment options that elicit payments and strengthen future communications Configurable, real-time workflow capabilities that maximize collection effectiveness within regulatory and operational constraints Real-time operational monitoring to gain continuous performance insight