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FICO® Engagement Analyzer

Improving debt collection performance with speech analytics

Product Sheet

Balancing profitable debt collection with regulatory compliance is challenging, whether you’re a credit issuer, agency or other organization that needs to collect debt. FICO® Engagement Analyzer uses award-winning speech analytics to address debt collection challenges, and has been able to help organizations achieve substantially increased revenue performance and compliance by improving live agent best practices in their interaction with debtors.