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It’s a fact: Accounts receivables and bad debt are soaring among hospitals and health systems, and it’s not just because of uninsured patients. Unpaid medical bills are also surging at an alarming rate for many middle-class citizens, due to the rapid adoption of high-deductible health plans. For these reasons and others, health providers are struggling to maintain already thin margins. They are also searching for ways to improve the patient experience with data-driven solutions that will simultaneously increase satisfaction and collections performance.