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With FICO® Risk Intervention Manager, FICO is offering collections organizations a new approach to managing due and past-due customer balances. Leveraging the growing consumer preference for mobile communications, it replaces reliance on expensive, non-scalable call-center interactions with a highly empirical, automated approach to shaping targeted action and resolution strategies. Its sophisticated use of data and decision management technology gives collectors a real-time, seamless connection between risk assessment and strategy creation—delivering the right message, over the right channel, at the right time.