In 2021 what do Customers in America Expect When They Open Accounts Digitally?

What do 2,000 people in North America think about opening accounts digitally and how disruptive is the identity proofing process for them?

• Do people expect to set up biometric security when they open accounts?
• What happens if you force customers out of channel to prove their identity?
• What channels do customers want to use to open bank accounts?