Banking on Innovation: How Leading Financial CIOs Are Reshaping Customer Experience Through Technology | FICO World 2025
A panel discussion with technology leaders from Itaú, Nationwide, and TD Bank
Video
Technology leaders from Itaú, Nationwide, and TD Bank share their transformative journeys of architectural modernization. From consolidating multiple applications into unified platforms to enabling real-time decision making and rapid adaptation to market changes, these CIOs demonstrate how strategic technology investments are creating competitive advantages in increasingly complex financial markets. They discuss how platform-based approaches have dramatically accelerated their ability to respond to regulatory shifts, enhance security, and ultimately deliver more personalized customer experiences across their vast customer bases.
Featuring:
Mike Trkay, VP Chief Information Officer | FICO
Annie Yan, VP Protect Product | TD
Fernando Castro, IT Director for Credit, C&R & CRM | Itaú
Alex GoldBloom, Portfolio CIO | Nationwide Building Society