Customer Identity Verification and Authentication - Forrester Interview

FICO's Todd Higginson Talks to Forrester’s Andras Cser about the issues surrounding customer identity authentication in a digital World.

Analyst / Partner Collateral
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Andras Cser is Vice President and Principal Analyst at Forrester, in this video he talks to FICO's Head of Identity and Authentication Products, Todd Higginson. They discuss the unique challenges of managing identity proofing and authentication for customers who want to open and use financial accounts. They consider aspects of customer identity management including:

  • The differences between customer and enterprise verification and authentication
  • The balance between ensuring sound customer identity verification and providing excellent customer experience
  • From opening an account to authenticating existing customers - the need to take a customer lifecycle approach
  • The future of customer Identity verification and authentication
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