PSD2 and Jenny’s Washing Machine

Understand how PSD2 affects consumers and what PSPs can do about it.

Executive Brief
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PSD2 will change the payments landscape and Payment Service Providers (PSPs) must change with it. Those PSPs that manage the payments process effectively stand to retain customers and attract new ones. To do this they need to manage fraud effectively so that they can secure payments with less disruption to their customers’ journey. Take a look at Jenny’s story, she’s trying to buy a washing machine but struggles to complete the transaction because of fraud considerations – it doesn’t have to be like this!

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