Strategies for Customer Identity Proofing With Forrester's Andras Cser

FICO's Todd Higginson asks Andras Cser about the customer onboarding process for financial services organizations

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Banks and other financial institutions need to ensure they know who their customer is before they start their relationship with them but there's a lot that goes on behind the scenes to achieve this. Andras Cser talks to:

  • What are the reasons for identity proofing?
  • What happens in the background when identity proofing happens?
  • How disruptive is identity proofing to the customer onboarding process?
  • How should the identity proofing from account opening be leveraged for future customer authentication?

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