Strategies for Customer Identity Proofing With Forrester's Andras Cser

Banks and other financial institutions need to ensure they know who their customer is before they start their relationship with them but there's a lot that goes on behind the scenes to achieve this. Andras Cser talks to:

• What are the reasons for identity proofing?
• What happens in the background when identity proofing happens?
• How disruptive is identity proofing to the customer onboarding process?
• How should the identity proofing from account opening be leveraged for future customer authentication?

Watch the full video here.