What is the Difference Between Customer and Enterprise Identity Verification and Authentication?

Forrester’s Andras Cser joins FICO's Todd Higginson to discuss the unique needs of customers when their identities need checking

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Managing access to accounts is different for enterprises which are focused on employees and service providers where it's customers that need their identities authenticated. Andras Cser highlights the difference in approach needed:

  • How important is customer experience to building strategies for customer identity authentication?
  • Performance and volumes, can you scale when you have a large numbers of customers?
  • With customers using multiple channels, how important is consistency?

Watch the full video here.

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