What is the Future for Customer Identity and Authentication?

Andras Cser from Forrester sets out his vision for the future of customer identity verification and authentication

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Technical innovation, customer expectations and even Covid-19 are driving changes in how customer identity authentication happens - Andras Cser from Forrester discusses the future with Todd Higginson from FICO:

  • Which of today's technologies are here to stay?
  • What role will AI, machine learning and deep learning play?
  • How will emerging techonogies based around device, social media, telephone numbers and email addresses help people establish their identity?
  • Will de-centralized identity be compatible with government issued identity schemes?

Watch the full video here.

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