1. Digital Transformation: Are You a Disruptor or a Disruptee?

With: Darcy Sullivan, VP, EMEA Marketing FICO; Richard Lagerweij, VP & Managing Director Growth Industries and DMS at FICO® Banks are universally worried about digital disruption and how it will impact their customer relationships. In response, many are working hard to design strategies that will keep them ahead of the digital curve by delivering products and services that are more personalized, convenient and consistent across channels. Please join us for this webinar where we will discuss the results of a recent American Banker survey that asked more than 200 professionals from banks and FinTechs about digital disruption and the evolving needs of their customers. Topics will include: How banks and FinTechs perceive the digital disruption threat Digital strategies for improving customer centricity The relationship between digital disruption and customer expectations How to assess and compare your company’s preparedness for digital disruption to peers