COVID has provided the ultimate stress test for the digital banking initiatives that US banks and credit unions have undertaken. FICO’s work with hundreds of leading financial institutions across the globe in their ambitious and often messy, yet highly educational digital transformation initiatives has yielded a number of insights about what works and what doesn’t. We’ve encapsulated these into 11 key insights - Commandments – that every organization should understand in shaping their digital banking strategies. In this session, we share the knowledge that drove the development of these Commandments and how your organization can benefit from incorporating these insights into your digital banking strategy.
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