Over the past year, banks have had to accelerate digital transformation to stay competitive. With the pandemic and the rise of challenger banks, investments were essential to retain customers, do business remotely and improve customer experience without compromising on security.
FICO commissioned The Asian Banker to survey more than 5,000 digital banking consumers in 10 key Asia-Pacific countries on their experiences. The resulting report delivers us an attitudinal snapshot on the state of digital banking in the region and a better understanding of investments that have paid off and the ones that are needed now to keep winning the trust of customers.
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