APAC You Have It Tough, Customers Have It Tougher
Don't Get the Customer Experience Wrong When You Have the Resources to Do It Right
Do you understand the long term impact of your customer decisions? Are you confident that you can make multi-dimensional customer decisions consistent with behavior, risk and profitability potential? There is more to being a resilient organization than strong collections. If you can manage the ongoing customer experience with a more complete view of the entire customer relationship, you can identify who is reaching pre-delinquency faster, what payments should be authorized, and who needs a skip-payment offer. Learn what your peers are challenged with to achieve consistency, stay resilient, and what they're doing to improve customer experience during this turbulent time.
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