A Best Practice Approach to Scalable, Customer-Centric Collections

Consumer Bankers Association Webinar Sponsored by FICO

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In recent years, many organizations have invested significant resources to implement consumer-centric collections, with a 360˚ view of their customers’ assets and liabilities. But having a 360˚ view is only the first piece of the puzzle. A customer-centric approach requires a sophisticated strategy and process to execute appropriate consumer-level treatments given the myriad permutations of a consumer’s accounts, such as varying product types, balances, stages of delinquency and so on. In this interview-style webinar, we discuss data strategies for generating a 360˚ view of your customers, the analytic and optimization strategies required to create a collection strategy that incorporates the seemingly impossible number of customer account variables, best practicing in using omni-channel communications, how to scale your case management efforts, and considerations when incorporating third parties into your strategy.
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