This year many more people are accessing financial services online, whether that’s opening new, or using existing accounts. The ability to confirm identity is key to making these digital interactions successful, so how have consumers and fraudsters adapted? And what strategies for customer identity management will banks pursue? With the results of FICO surveys with 172 banks and 5,000 consumers we’ll share how banks are managing their customers’ identities, what they plan to do next and what their customers think about how banks execute customer identity management.
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