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Traditional affordability assessments are long processes for both customers and employees, as the average telephony assessment takes up to one hour to complete. As customers rush through the calls, they provide self-declared income and spending information — but due to customer bias and an inclination to round-up amounts, these assessments result in inaccurate budgets and unsustainable agreements.
As collections teams prepare for a second spike in October, due to furlough and self-employed funding schemes coming to an end, better affordability assessments are essential. Join us as we discuss how alternative omnichannel solutions can engage more customers. You'll see a demo of how Open Banking and CRA data can be introduced into your collections strategies to create more accurate outcomes, more sustainable arrangements, more fair treatment.
See how to:
On the back of the COVID-19 pandemic, many organisations face increasing volumes of debt in arrears, and a higher share of financially stressed customers. In early collections, this requires stronger segmentation, focus of manual activitie...
Collections operations across the globe are being stretched to breaking point. You're dealing with challenges such as ongoing, significant customer demand; payment relief exit strategies; capacity constraints due to lockdowns; working-from...