Nowadays, customer communication in debt management is an important part of a successful business process. However, different customer groups prefer individual communication and want to use self-service options to pay directly or adjust payment terms without having to negotiate with a call center employee. New ways are needed that often challenge companies. Join this 30-minute webinar and learn more about it: Efficiency and effectiveness improvement in recovery despite constant manpower The Problem of Scaling Outbound Communication Self-service solutions for your customers without configured customer portal New ways in debt management automated and digital Alexander Clarus, Senior Territory Solution Sales Manager at FICO Alexander Clarus is responsible for Customer Communications Services from the FICO product portfolio within the DACH region and Eastern Europe. Prior to this, he was involved in strategic business development in various start-ups (digitization and payments as well as cloud computing and infrastructure) and successfully introduced digital business models in various markets. With his passion for disruptive business models and technologies, he understands himself as a part and driver of the digital transformation. He holds a Diploma in Business Engineering from the University of Lübeck.
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