Digital Accelerator Webinar Series: Managing Customers in a Cost-of-Living Crisis
Managing Customers in a Cost-of-Living Crisis
Webinar
About the FICO Digital Accelerators Webinar Series
The leaders in digital transformation are innovating their way to the top. In financial services, these firms are powering growth by increasing their agility, breaking through business silos and creating a unified platform for improving customer decisions through analytics.
Join us for the FICO Digital Accelerators series, where our experts in EMEA will share the art of the possible for distinct use cases, powered by FICO Platform. See what the innovators are doing differently, and how you can move faster, be more customer-centric, advance your growth goals and meet accelerate your digital success.
About the webinar on May 23rd: Digital Accelerator: Managing Customers in a Cost-of-Living Crisis
Research shows that over half of consumers globally are struggling with inflation due to higher energy costs and global challenges. The way that lenders manage their relationships with customers experiencing financial challenges will impact their customers' return to financial good and also their long-term likelihood to keep their accounts.
Join us at this webinar to hear practical guidance on how to:
- Segment the economic victims from those who would normally be in collections
- Use additional data to spot the warning signs that a customer is in trouble
- Identify the right treatment for each customer and use forbearance selectively
- Develop an effective digital communications strategy
Speaker: Peter Lemon, Lead Consultant, FICO