The promise of digital technology—more efficient operations and more compelling, personalized customer interactions—is transforming huge swaths of the financial services industry. Debt collection—by contrast—feels like it has been standing still. But according to new research commissioned by FICO, this is finally starting to change. Collection executives are starting to successfully make the case for new investments. In this webinar, Aite Group Senior Analyst Leslie Parrish and FICO Senior Partner Tom Johnson share insights on how collection organizations are leveraging advanced analytics, digital communication channels, and more sophisticated workflow and case management capabilities to digitize the collections process.
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