How to Prepare for the Upcoming Debt Collection Tsunami in the Age of COVID-19 and Beyond

Strategies and tools for post-crises customer communications for collections and recovery operations

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The COVID-19 crisis is upending the auto industry compelling many auto lenders to rethink their customer communications and collections strategies. Such adjustments are driven by the current payment holidays and forbearance programs but are also critical in preparation for the after-effects that some experts characterize as an “upcoming debt collection tsunami”.
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