Many Africans are struggling with a wave of debt, resulting in an enormous rise in delinquencies. For lenders, retailers, telecoms and debt collection agencies, managing the spike in customers in collections has put a strain on operations.
Some African lenders have found a better way to manage this debt tsunami. By using an automated omnichannel approach, they have seen improvements such as:
- 6% increase in the number of paying accounts
- 18% increase in the average payment amount
- Cycle 1 cure rates improving by 8%
- Cycle 1 roll rates reducing by 5%
What's their secret? Join this 60-minute webinar to learn about:
- New strategies in debt management – automated, digital and omni-channel
- Ways of increasing your collections effectiveness using analytics
- Developing optimal customer contact strategies
- Creating a better customer experience when your customers need you most
Watch your free Webinar
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