Improve Your Communications to Manage the Rise in Delinquencies

Many Africans are struggling with a wave of debt, resulting in an enormous rise in delinquencies. For lenders, retailers, telecoms and debt collection agencies, managing the spike in customers in collections has put a strain on operations.

Some African lenders have found a better way to manage this debt tsunami. By using an automated omnichannel approach, they have seen improvements such as:

• 6% increase in the number of paying accounts
• 18% increase in the average payment amount
• Cycle 1 cure rates improving by 8%
• Cycle 1 roll rates reducing by 5%

What's their secret? Join this 60-minute webinar to learn about:

• New strategies in debt management – automated, digital and omni-channel
• Ways of increasing your collections effectiveness using analytics
• Developing optimal customer contact strategies
• Creating a better customer experience when your customers need you most