Omni-Channel Collections – Key Ingredients to Encourage Self-Service

In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business. Digital self-services, when used to resolve issues autonomously, can help you foster and maintain relationships as you reach out to customers and empower them rather than embarrass them. And by automating key decisions, you not only reduce costs, but you ensure compliance with constantly changing regulations. Learn some of the key ingredients to collection success. Regardless of your line of business (auto, retail, small business) or industry (banking, telecommunications, utilities) you’ll learn how you can manage and coordinate customer omni-channel communications such as: Recognizing a customer’s preferred method of communication: automated voice, text-SMS, web, email, mobile app notifications. Having a compliant consent process in place for text use. Making it easy for customers to schedule online payments. Presenters: Adam Barrett, Product Management-Director, FICO Junaid Kazi, Product Management-Sr. Manager, FICO