Omni-Channel Communications

During economic crisis, well-managed collections can effectively help banks and credit unions stay competitive and weather the storm by being flexible and giving their consumers more choices.

Are your banks and credit unions able to effectively manage their C&R operations with limited resources and stringent regulatory guidelines?

Some may be using patchwork of communications plagued by limited channels, limited integrations, limited self-service options and lack of understanding whether their collection strategies are working or not. Others employ disparate point solutions that “don’t talk to each other”, don’t scale up or down and are unable to offer a true omni-channel experience that consumers are after.

We can show you how you can bridge this gap for your financial institution customers. Join the FICO webinar to learn how to help your FIs to:

• Orchestrate collection treatments and campaigns with a true omni-channel communication solution resulting in 30%+ increase in payments;
• Offer enterprise-wide scalability with tens of thousands of interactions a day;
• Move them away from live agents to self-service options that improve early-stage collections outcomes by 50% and allow re-allocation of staff to handle more difficult collection situations;
• Become agile and implement changes to C&R strategies, rules, and scripts quicker and without IT assistance in a fully managed cloud environment;

Want to be on the forefront of your customers’ C&R transformation? Join the FICO webinar and learn 5 ways to help your financial institutions increase their collection effectiveness.