Strategies to Assist your Customer's Impending Hardship

COVID-19 has caused significant uncertainty and volatility in the financial markets as normal economic activity has been suspended for a to-be-determined length of time in order to slow the spread of the virus. Governments have responded by introducing a series of measures in order to provide financial assistance and improve availability of credit. The Australian and New Zealand banking systems need to respond to this sudden change in market conditions to ensure: