True digital transformation isn’t about interaction channels. It’s about product innovation. Ensuring that you are solving your customers complete problem, even if it means stepping outside the traditional boundaries that have defined your product silos and P&L spreadsheets. Thus, at the heart of any bank’s digital transformation initiative should be a simple, yet enormously important question – what do your customers want? In this session, FICO will present brand new research into the unmet needs of your customers and a roadmap for how you can better solve their complete problem.
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